Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases.
- Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made in writing through the Admin Clerk and may be subject to an administration charge.
No information will be released without the patient consent unless we are legally obliged to do so.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
As a Practice what we expect from you as a patient:
That you adhere to our practice policy regarding the making and keeping of appointments.
That you are on time for your appointment.
That if circumstances prevent you attending for your appointment, you notify the reception office as soon as possible.
*GPs and staff are treated with respect.
You keep us up to date with your contact details e.g. home address, landline and mobile numbers and email address.
You work in partnership with your GP/Practice Nurse/health care professional to achieve the best possible use of the services provided by the Practices.
*Peel GPs is an NHS Zero Tolerance Zone. The Government is determined to ensure that staff who spend their lives caring for others are not rewarded with intimidation and violence.
What you can expect from us:
Your right to privacy and that the strict rules on confidentiality surrounding your medical and personal details be maintained at all times.
To be dealt with in a respectful and efficient manner at all times.
To be treated with dignity at all times.
To have, within a reasonable timescale, a full and clear explanation (by a clinician in the practice) on matters concerning your health and your medical treatment if you so request.
To have access to your medical records as defined by current legislation under the Data Protection Act 1998.
To be notified of changes concerning the day to day functioning of the practice by the practice leaflet and/or newsletter.
All health care professionals who are directly involved with your medical care have undergone appropriate/relevant training and updating and hold the statutory qualifications.